# AI Automation & Workflow Orchestration

> AI workflow automation that replaces brittle manual hand-offs with observable, auditable system logic. An AI automation studio built for operators, not demos.

AI-driven workflow automation that replaces brittle manual hand-offs with observable, auditable system logic, built to run your operations, not just demo well.

## Manual hand-offs do not scale
As a business grows, the work between systems multiplies: copy this from the CRM, summarize that ticket, route this approval, reconcile those records. It is invisible until it breaks, and it breaks at the worst time.

Off-the-shelf automation handles the happy path and falls apart on the edge cases that actually matter.

## Automation that behaves like a system
We model your operations as explicit, event-driven flows with confidence scoring and approval gates, so the routine runs untouched and the uncertain routes to a human.

Every automated action is observable and reversible. Operators get a live console, not a black box.

## What we build
- **Workflow orchestration**: Event-driven pipelines across CRM, support, billing, and fulfillment: composable, not brittle.
- **AI decisioning**: Models that classify, extract, summarize, and route, with confidence thresholds for hand-off.
- **Operator consoles**: A live surface to watch, approve, and intervene in every flow in motion.
- **Integrations**: Reliable connectors into the tools you already run, with retries and audit logs built in.

## Stack
- **Automation:** n8n, Make, Zapier, Custom workers
- **AI layer:** Claude, OpenAI, Rule-based routing, RAG
- **Data & infra:** Postgres, Redis, Queues, Webhooks

## FAQ
**What is AI automation?**

AI automation uses models to handle the judgment-heavy steps in a workflow, classifying, extracting, summarizing, and routing, so processes run end to end instead of stalling on manual hand-offs.

**How is this different from Zapier or n8n?**

Those are the plumbing. We use them where they fit, but add the AI decisioning, confidence thresholds, human-in-the-loop gates, and observability that turn a set of triggers into a system you can trust in production.

**Will automation remove human oversight?**

No. We route confident cases automatically and escalate uncertain ones to an operator, with a live console and full audit trail: speed where it is safe, judgment where it matters.

**What can you automate first?**

We start where volume meets clear rules: support triage, CRM sync, approvals, reporting, then expand as the system proves itself.

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Canonical page: https://www.sentientarc.com/capabilities/ai-automation